1. About Ecommerce platform part of a social enterprise that every purchase gives backs and impact
Glass Mill Social Enterprise C.I.C 10526843 86-90 Paul Street, London, EC2Y 9NE
2. Contract Formation
A legally binding contract is formed only when we explicitly accept your order via confirmation email.
We reserve the right to reject, cancel, or limit any order at our sole discretion, including after payment, for reasons including:suspected fraudpricing or listing errorsstock or supplier issues
Refunds will be issued where payment has already been taken.
3.
We operate using a dropshipping model. Products are fulfilled by third-party suppliers.
We act as the retailer, not the manufacturer.
Product availability, packaging, and branding may vary without notice.
4. Product Categories
4.1 Physical Products
Delivery times are estimates only and may vary due to supplier processing, customs, or courier delays.
We are not liable for delays outside our control once dispatched.
4.2 Digital Products
Delivered via download, account access, or email.
You are granted a limited, non-exclusive, non-transferable licence for personal use only.
Strictly prohibited:resaleredistributionsharing accessuploading to third-party platforms
We reserve the right to revoke access without refund if misuse is detected.
4.3 Subscriptions
By subscribing, you authorise recurring payments at the stated interval.
Subscription terms (price, billing cycle, content) are disclosed at checkout and form part of this agreement.
5. Pricing & Payment
Prices are in GBP (£) and include VAT where applicable.
Payment must be made in full before order fulfilment or access to digital content.
We reserve the right to:correct pricing errorscancel affected orders
6. Delivery & Risk (Physical Goods)
Risk transfers to you upon confirmed delivery.
You are responsible for:providing accurate shipping detailscollecting parcels when delivery is attempted
We are not liable for:
failed delivery due to incorrect details
unclaimed or abandoned parcels
7. Returns & Refunds
7.1 Physical Goods
You have 14 days to cancel under UK Consumer Contracts Regulations.
Conditions:items must be unused and in original conditionreturn shipping is your responsibility unless faulty
We may deduct from refunds for diminished value caused by handling beyond what is necessary.
7.2 Faulty or Misdescribed Goods
Handled under the Consumer Rights Act 2015:
repair, replacement, or refund where applicable
7.3 Digital Products (Strict Clause)
By purchasing digital content, you:request immediate deliveryacknowledge loss of the 14-day cancellation right
No refunds will be issued once access/download has begun, except where required by law.
8. Subscriptions
Subscriptions auto-renew until cancelled.
You must cancel before the next billing date to avoid renewal charges.
No refunds for:unused timepartial billing periodsfailure to cancel in time
We reserve the right to:
change pricing with reasonable notice
modify or discontinue subscription features
9. Chargebacks & Payment Disputes
You agree to contact us first to resolve any issue.
Filing a false or abusive chargeback may result in:account suspensiondenial of future servicerecovery action for losses and fees
We reserve the right to submit evidence to payment providers.
10. Account Use
You are responsible for:maintaining account confidentialityall activity under your account
We may suspend or terminate accounts for:
fraud or abuse
violation of these Terms
11. Intellectual Property
All content, branding, and digital products are protected by intellectual property laws.
You may not:
copy, reproduce, or distribute content
use our materials for commercial purposes
Legal action may be taken for infringement.
12. Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
indirect or consequential losses
loss of profits, data, or business
delays caused by third parties (suppliers, couriers, platforms)
Our total liability shall not exceed the amount paid for the product or service.
Nothing excludes liability for:
death or personal injury caused by negligence
fraud or fraudulent misrepresentation
13. Third-Party Services
We rely on third-party providers (e.g. payment processors, Shopify apps, suppliers).
We are not liable for:
service interruptions
errors caused by third parties
14. Force Majeure
We are not liable for failure or delay caused by events beyond our control, including:
natural disasters
strikes
supply chain disruptions
internet or platform outages
15. Privacy & Data
Your data is handled in accordance with our Privacy Policy. By using our store, you acknowledge such processing.
16. Governing Law
These Terms are governed by the laws of England and Wales.
Disputes shall be subject to the exclusive jurisdiction of UK courts.
17. Updates to Terms
We may update these Terms at any time. Continued use of our store constitutes acceptance.